Information We Collect
To fulfil your order, you (the customer) must provide us with certain information, such as your name, email address, postal address, and payment information, specific sizes relating to your anatomy and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (such as specific confidential information), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers - engage certain trusted third parties to perform functions and provide services to our, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws - We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Our website hosts contracts security consultants to ensure the security of our user information. They perform regular security audits and infiltration testing to maintain our ISO/PCI security certifications. Any issues that are reported to their security team or raised during security audits are resolved as soon as possible. Our website hosts encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. Their encryption methods renders this information unreadable without a cryptographic key.
If you live in the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete - You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object - You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain - If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we Forenew, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at
Delivery times vary per country. We aim to dispatch all orders within 2-3 working days. Delivery within the United Kingdom is 1-2 working days after dispatch. Outside of the United Kingdom delivery times vary depending on location. Europe is generally 7-10 days and Worldwide 10-21 days. All items are sent tracked and signed for and insured. Delivery is free of charge.
Returns and Cancellation Policy
You have the right to return the product if you are not entirely satisfied or cancel your order before shipment and obtain a full refund less any fees incurred as a result of processing the transaction. Returns or order cancellations must be made within 30 days from the date of purchase. Any product you return must be in new and unused condition. We reserve the right to refuse a full refund if the product shows signs of use. If a product is returned due to a fault in workmanship we reserve the right to repair the item or issue a replacement. A refund will only be given upon request if the product is returned in new and unused condition.
Forenew was established in 2012 so compared to some manufacturers we are relatively new. After years of testing our products we finally released our products to market in 2016. Our patented retainer (GB2512403A) is designed to prevent the slippage of our devices one of the main criticisms of foreskin restoration products. We hope that our products meet with our customers expectations and stand by the quality of our products through the results of rigourous testing. Our mission is to help men who are looking to restore their foreskin achieve their goal. Our service does not stop once you purchase from us, in fact that it is just the beginning. We are here to support every customer throughout their restoration process. If you would like to connect with us or have a question regarding our products then please do get in touch.
Mandrology Ltd T/A Forenew
5 Anvil Way
T: +44 (0) 7710 567049
T: +44 (0) 1638 493193